Overview
Operator Goods Co., LLC ("Operator Goods Co.," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit operatorgoodsco.com, create or use an account, access a private branded store, request information or a quote, upload artwork, enter a promotion, communicate with us, or purchase products or services.
Scope
This Policy applies to information collected through our websites, ecommerce experiences, private branded stores, forms, marketing communications, customer service interactions, and related online services. It does not govern the independent privacy practices of third-party websites, payment processors, manufacturers, distributors, carriers, or other services that you access separately.
Information We Collect
Information you provide
We may collect your name, business email address, telephone number, company or organization, franchise or operator information, store or location number, billing and shipping addresses, account credentials, product interests, order history, project details, customer-service communications, giveaway entries, and other information you choose to provide.
Artwork and files
We may collect logos, trademarks, graphics, photographs, artwork, specifications, brand standards, and other files you upload or send to us for quoting, customization, production, or fulfillment.
Payment and transaction information
We may collect transaction details such as products purchased, quantities, pricing, billing status, refunds, credits, and shipping information. Payment-card information is intended to be processed and tokenized by our ecommerce and payment-processing providers. We do not intend to store complete payment-card numbers on Operator Goods Co. systems.
Automatically collected information
When you use our services, we and our technology providers may collect IP address, browser and device information, operating system, referring pages, pages viewed, clicks, session activity, approximate location derived from IP address, cookie identifiers, advertising identifiers, and similar technical or usage information.
Information from business partners
We may receive information from distributors, manufacturers, decorators, fulfillment providers, shipping carriers, ecommerce providers, CRM and marketing providers, analytics providers, advertising platforms, and other business partners in connection with orders, service delivery, fraud prevention, marketing, or website operations.
How We Use Information
- Operate, maintain, secure, and improve our website, ecommerce services, customer accounts, and private branded stores.
- Process orders, payments, refunds, credits, returns, replacements, shipping, and customer-service requests.
- Prepare quotes, proofs, mockups, product recommendations, and customized merchandise.
- Transmit artwork, order details, and shipping information to distributors, manufacturers, decorators, fulfillment providers, and carriers as necessary to fulfill an order.
- Administer promotions, giveaways, and early-access programs and communicate with entrants about administration or winner selection.
- Send transactional communications about accounts, orders, proofs, deliveries, warranties, recalls, security, and service changes.
- Send marketing email where permitted and provide unsubscribe mechanisms.
- Send marketing SMS/text messages only where the required consent has been obtained; consent to marketing texts is not a condition of purchase.
- Personalize product recommendations and marketing based on business interests, browsing activity, and purchase history.
- Measure advertising, conduct analytics, create or use advertising audiences, and support retargeting, subject to applicable law and available privacy choices.
- Detect, investigate, and prevent fraud, misuse, security incidents, and violations of our agreements.
- Comply with legal, tax, accounting, regulatory, and contractual obligations and establish, exercise, or defend legal claims.
How We Disclose Information
We may disclose information to the following categories of recipients:
- Ecommerce, hosting, account-management, payment-processing, fraud-prevention, and technology providers.
- Manufacturers, distributors, decorators, printers, embroiderers, engravers, fulfillment providers, and other production partners.
- Shipping carriers and logistics providers.
- CRM, email, SMS, analytics, advertising, and marketing-service providers acting for or with us.
- Professional advisers, insurers, auditors, accountants, attorneys, and other service providers.
- Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
- A buyer, investor, lender, successor, or other relevant party in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction.
We do not sell customer contact lists or customer information to third parties for their independent marketing purposes.
Production and fulfillment partners are expected to receive only information reasonably necessary to perform the applicable service and are not authorized by Operator Goods Co. to use customer information for their independent marketing.
Private Branded Stores
We may operate private branded stores for companies, franchise groups, operators, or other organizations. Authorized users may create accounts, place orders, provide shipping information, and access order history. A sponsoring organization may receive aggregate purchasing or program-level reporting. We do not intend to provide a sponsoring organization with individual users' personal information or individual purchase details unless that disclosure is disclosed to the user, authorized by the user, necessary to administer the program, or otherwise permitted or required by law.
Email and SMS Marketing
Marketing email communications will provide a method to unsubscribe. Unsubscribing from marketing does not prevent us from sending transactional or relationship communications that are necessary to service an account or order. If you separately consent to receive marketing text messages, message frequency may vary and message and data rates may apply. You may reply STOP to opt out and HELP for help, or use another reasonable revocation method where applicable. Consent to marketing texts is not a condition of purchase. We do not sell or disclose SMS consent records or phone numbers to third parties for their independent marketing.
Promotions and Giveaways
If you enter a giveaway or promotion, we may use your contact information to administer the promotion, verify eligibility, communicate with you, and deliver a prize. A valid email address may be required for promotion administration. Marketing consent will be handled as described on the applicable entry form. Promotions may be governed by separate Official Rules, which control in the event of a conflict.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction and business records, satisfying tax, accounting, warranty, fraud- prevention, security, and legal obligations, resolving disputes, and enforcing agreements. Retention periods may vary by category of information.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No security program can guarantee absolute security. If a security incident occurs, we will evaluate and provide notices as required by applicable law.
Your Privacy Choices and Requests
You may request access to, correction of, or deletion of personal information by emailing info@operatorgoodsco.com. We may need to verify your identity and may retain information where permitted or required for transactions, taxes, accounting, security, fraud prevention, legal obligations, dispute resolution, or other legitimate purposes. Depending on where you reside, additional privacy rights may apply. We will honor applicable rights as required by law.
Children
Our services are designed primarily for business customers and are not directed to children under 13. We do not knowingly collect personal information from children under 13. Specific promotions may impose a higher minimum age, including age 18.
International and Canadian Users
Our business is based in the United States. If we expand sales or services into Canada or other jurisdictions, information may be processed in the United States or other locations where our providers operate. We will update our practices and notices as appropriate for jurisdictions in which we materially operate.
Third-Party Links and Services
Our services may link to third-party sites or services. Their privacy practices are governed by their own policies, and we are not responsible for those independent practices.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with an updated effective date and provide additional notice when required by law.
Contact us
Operator Goods Co., LLC
900 Ogden Ave., #192, Downers Grove, IL 60515
info@operatorgoodsco.com
operatorgoodsco.com